Investing in a veterinary CT or Cone Beam CT (CBCT) system is a significant commitment to your practice’s diagnostic capabilities and long-term growth. But what happens when the company behind that investment can no longer provide the support or equipment you expected?
For veterinary hospitals that are uncertain about technical support, maintenance agreements, or equipment deliveries can raise difficult questions.
Who will service your scanner if something goes wrong? Will replacement parts remain available? What happens to your warranty or prepaid maintenance? And what if you’ve already made a down payment for a system that hasn’t arrived?
Whether you’re dealing with an unsupported veterinary CT system or an uncertain equipment delivery, understanding your options can help protect your investment and clinical operations.
1. Confirm Your Equipment, Service, and Contract Status
If you already have a veterinary CT system installed, start by identifying who is responsible for its technical support, warranty, and maintenance. The manufacturer, distributor, and service provider may be different companies.
Request written confirmation of service availability, replacement parts, software support, and existing warranty obligations.
If you’ve paid for equipment that hasn’t been delivered, review your purchase agreement, payment records, and promised delivery dates. Contact the company named in your contract and request written confirmation of your order status, delivery timeline, and available cancellation or refund options.
For customers who purchased through Epica International or work with Imaginalis, it’s particularly important to identify which legal entity is responsible for each agreement rather than assuming that the manufacturer and distributor have identical obligations.
If your provider is undergoing restructuring or bankruptcy proceedings, consult a qualified attorney about your contractual rights and applicable deadlines before making additional payments or signing new agreements.
2. Protect Your Practice Before Problems Disrupt Patient Care
A veterinary CT system may continue operating even when reliable technical support becomes uncertain. However, the inability to obtain repairs or replacement parts can create operational risks.
Consider whether your practice can access qualified technicians, maintain its imaging software, and continue providing diagnostic services if the scanner becomes unavailable.
For hospitals awaiting equipment delivery, the impact may include postponed diagnostic services, unused clinical space, delayed training, and financial commitments tied to a system that has not arrived.
In either situation, review your current imaging needs, establish contingency arrangements with other diagnostic providers, and begin researching alternatives before an urgent decision becomes necessary.
3. When Should You Consider Replacing Your Veterinary CT or Choosing Another Supplier?
Replacing an existing scanner isn’t always necessary. However, evaluating veterinary CT replacement options may be appropriate when:
- Technical support or essential replacement parts are no longer reliably available.
- Repeated equipment failures interrupt diagnostic workflows.
- Maintenance costs or software limitations affect long-term usability.
- Delivery timelines remain uncertain despite repeated requests for confirmation.
- Your practice needs an alternative solution to move forward with planned diagnostic services.
When comparing veterinary CBCT alternatives, consider the total cost of ownership, including equipment, installation, training, software, maintenance, warranty coverage, and long-term technical support.
If you’ve already paid a deposit for an undelivered system, review your financial and contractual obligations before committing to another purchase.
4. What to Look for in a Reliable Veterinary Imaging Partner
Choosing a veterinary CT or CBCT system involves more than comparing image quality, specifications, and price.
Before investing, ask potential suppliers:
- Who is responsible for installation, warranty, and technical support?
- Are qualified technicians and replacement parts available in the United States?
- Can the supplier provide customer references and documented installations?
- What training, software assistance, and preventive maintenance are included?
- How are deposits, delivery timelines, and contractual obligations handled?
The right imaging partner should offer more than advanced technology. It should provide clear commitments and the experience to support your investment over time.
5. Looking for an Alternative? Explore DeteCT Vet.
If your veterinary hospital is considering replacing, evaluating alternatives, or searching for another supplier after an uncertain CT delivery, DeteCT Vet by JPI Animal Health may be worth exploring.
DeteCT Vet is a mobile, hybrid veterinary imaging system that combines CBCT/3D volumetric imaging with fluoroscopy and digital radiography. It provides high-resolution 3D imaging, and ExamVue CT Suite includes 3D Viewer and multiplanar reconstruction (MPR) tools for image review.
Its compact, space-efficient design offers an option for veterinary practices seeking to bring advanced 3D imaging in-house.
JPI has worked in imaging since 1980. DeteCT Vet customers have access to U.S.-based technical support, and product training can be scheduled.
Our team can help you evaluate DeteCT Vet’s clinical capabilities, installation requirements, software, warranty, and available purchasing options to determine whether it meets your practice’s needs.
Your Imaging Investment Deserves a Long-Term Partner
Whether you’re dealing with an unsupported veterinary CT system or waiting for equipment you’ve already paid for, you deserve clear answers and reliable options.
Understanding your agreements, evaluating your diagnostic needs, and choosing an experienced imaging partner can help you move forward with greater confidence.
At JPI Animal Health, we believe investing in advanced imaging means more than purchasing equipment. It means building a relationship supported by experience, technology, and long-term commitment.
Explore Your Veterinary 3D Imaging Options
Are you currently using a veterinary CT system without reliable technical support? Have you made a deposit for equipment that has not been delivered? Or are you considering a different imaging partner for your practice?
Connect with the JPI Animal Health team to discuss your diagnostic needs, explore DeteCT Vet, and evaluate whether it could be the right solution for your hospital.
